Refunds & Exchanges

At Kaykay Tutkusu, we strive to provide you with high-quality products and exceptional service. Please read our refunds and exchanges policy carefully before making a purchase.

Refunds: Unfortunately, we do not offer refunds on any of our products. We believe in the quality and craftsmanship of our items and stand behind them fully. Therefore, all sales are final.

Exchanges: We understand that sometimes a product may not meet your expectations or requirements. In such cases, we are happy to offer exchanges for items of equal value. Exchanges can be made within 14 days of delivery. The exchanged item must be in its original condition, unused, and in its original packaging.

Customized Products: Please note that customized products, including items with personalized graphics or alterations, cannot be refunded or exchanged unless there is a manufacturing defect or error on our part. We strongly advise customers to review and confirm all customizations carefully before placing an order to avoid any misunderstandings.

How to Initiate an Exchange: If you wish to exchange an item, please contact us via the contact form on our website within 14 days of delivery. Our customer service team will assist you in processing the exchange and provide further instructions on returning the original item and receiving the replacement.

Complaints and Issues: If you encounter any problems or have concerns about your purchase, please don't hesitate to contact us using the contact form on our website. We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.

Policy Updates: We reserve the right to update or modify this refunds and exchanges policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Kaykay Tutkusu, you acknowledge that you have read, understood, and agreed to our refunds and exchanges policy.

If you have any questions or require further clarification, please don't hesitate to contact us. Thank you for choosing Kaykay Tutkusu.